❓ Frequently Asked Questions

How do I book with friends?

Easy! After checkout, you’ll receive a confirmation email with a link to your Booking Form. In the form, you’ll choose your preferred adventure and list any friends who have purchased (or plan to purchase) tickets. We’ll make every effort to seat you together. If any issues arise, we’ll contact you with options to ensure you can game with your crew.

Note: Only ticketed players assigned to game tables may enter the venue. For immersion, safety, and security, non-ticketed friends or family are not permitted to enter, tour, or remain onsite. The venue is closed to the public during the event.

Is there an age limit?

Yes. All attendees must be 18 or older.

When and how do we make characters?

You’ll be added to our private Discord server 2–3 weeks before the event. There, you’ll meet your party, collaborate on characters, and work with staff to develop a fun backstory together.

When do GMs get involved?

GMs introduce themselves roughly 2 weeks before the event. This allows time for light prep and coordination across time zones.

Are tickets refundable?

Tickets are nonrefundable, but may be transferred as credit toward a future event. If you're unsure about attending, we recommend waiting to book. Questions? Email us: Sales@TheGameTheatre.com

Are hotel rooms included? What about commuters?

Yes! All standard tickets include a two-night hotel stay for Friday and Saturday. Additional nights (like Thursday or Sunday) can be added by contacting the hotel directly—details are provided in the Booking Form. Many long-distance travelers choose to arrive early or stay late.

Commuter tickets are also available and do not include a hotel room. Please note:

  • Breakfast is only provided to hotel guests.

  • The venue opens at 10:00 am or later, and does not serve breakfast.

  • If you have hotel points, a preferred local stay, or are staying with friends, simply book a commuter ticket and manage your own lodging.

What meals and drinks are included?

  • Daily hotel breakfast (for overnight guests)

  • Catered lunch and dinner at the mansion

  • Unlimited snacks and drinks station at the mansion

  • Alcoholic beverages (venue permitting; Cairnwood has no food/drink restrictions)

Are food allergies accommodated?

Yes. We offer vegan, gluten-free, dairy-free, shellfish-free, and nut-free options. Just list your dietary needs in the Booking Form. If something gets missed, we’ll order an alternate meal for you.

Is there heat and power?

Yes! The venue is fully modernized with central air conditioning and ample power outlets for any devices you bring.

Do I need to bring dice or minis?

Nope! We provide all gameplay materials—dice, maps, décor, etc. You're welcome to bring your own gear, but please note: we are only responsible for company property, so you’ll need to keep track of your items.

Are costumes required? Are prop weapons allowed?

Costumes are totally optional—come as you are! Wear what makes you feel comfortable, whether that’s full cosplay or casual adventuring gear. Prop weapons (like latex LARP gear or foam swords) are welcome. However, real or metal weapons are not permitted.

Can my non-player guest join me inside the venue?

Unfortunately, no. Only ticketed participants may enter the gaming venue. This ensures an immersive and focused experience for everyone.

Still have questions?

We’re happy to help. Email us anytime: Sales@TheGameTheatre.com

Policies

Safety & Inclusion Policies

These policies apply to all events produced by The Game Theatre, whether in-person or online. They are reviewed regularly and reflect our commitment to safety, inclusion, and respectful role-play.

📸 Photo & Video Policy

By purchasing a ticket, you agree to our media policy. Our events are often photographed and filmed to capture the magic of the experience. You may appear in these materials, which may be shared publicly. We are respectful in how we use this media, and we note it here to ensure clarity and consent.

🤝 Consent & Inclusion

Our events are built on interaction, role-play, and teamwork—and that only works when everyone feels safe and included. By attending a Game Theatre event, you agree to uphold these values. Violations may result in removal from the game without refund.

🔒 Physical & Mental Safety

All Games must be free from:

  • Harassment, abuse, or threats

  • Physical or emotional harm

  • Discrimination or bias

  • Hate speech or slurs

  • Deliberate misgendering

  • Unwanted touch or personal space violations

  • Real-world harmful symbols, speech, or ideologies

We comply with all local laws and require our participants to do the same.

💬 Emotional Safety

We ask that real-world politics, ideologies, and issues stay out of the game world. Our events are meant to be an escape. If you’re having a hard day, it’s okay—take a break, and talk to a Game Master. We’re here to support you.

🌍 Inclusion

We welcome players of all races, genders, sexual orientations, and backgrounds. We aim to use accessible venues and create inclusive content for all.

🔤 Pronouns

Players should use each other’s chosen pronouns and names. If you make a mistake, simply correct it and continue. A quick “thank you” goes a long way and keeps the role-play moving forward.

🎭 Immersion & Consent

Immersion isn’t required, but we offer the opportunity to go deep into your character. A culture of consent and respectful communication helps everyone feel safe enough to fully engage. Be kind, be clear, and have fun.

⚠️ Reporting a Safety Issue

Please report any concerns (harassment, health issues, unsafe situations) immediately to:

  • Christopher Batarlis or Evan Michaels

  • A designated Game Master or event staff member

If you have any questions, please email the company at: Sales@TheGameTheatre.com